How To Manage Shadow IT in Your Organization

Most often, employees in an organisation adopt new SaaS and AI tools without the IT team’s approval to boost speed and innovation at their work, but this also fuels shadow IT within the organization.

While organizations believe that they have 37 apps in use, WalkMe data reveals the actual number is 625 (a 17-fold discrepancy) due to Shadow IT.

A dedicated SaaS & AI management software that provides 360-degree visibility can turn this shadow IT liability into a growth advantage for your business.

In this blog post, you’ll learn how to manage shadow IT in your organization with CloudFuze’s SaaS and AI management platform.

Key Takeaways:

  • Shadow IT exposes your business data to security risks.
  • Organizations can fix shadow IT issues by automating their SaaS & AI app management.
  • With CloudFuze Manage, SMBs and large enterprises can find and eliminate shadow IT with unified SaaS & AI control.

What Does Shadow IT Mean?

Any software, cloud application, personal device, or service that your employees adopt for official work without formal IT approval is considered Shadow IT.

In your organization, you may see:

  • Teams using free or freemium shadow IT applications (notes, file sharing, design tools).
  • Individual employees use personal email, messaging, or storage accounts for their work.
  • Developers subscribing to ad hoc automation or third-party integrations (e.g., API keys in personal scripts).
  • Freelancers using unvetted browser extensions or desktop utilities.

All these contribute to Shadow IT apps in your organization.

Why Shadow IT Is a Growing Concern in Many Organizations?

Most organizations, even the established ones, feel the pressure from the three trends discussed below:

  1. Cloud-first apps and SaaS & AI sprawl: With a credit card and five minutes, anyone can subscribe to a cloud-based tool. Because modern SaaS and AI apps reduce adoption friction, they can create SaaS & AI visibility gaps if you don’t centralize your organization’s SaaS & AI app discovery and governance policy.
  2. Remote and hybrid work: Employees/users switch data networks, work devices, and contexts throughout the day. Without consistent IT controls, your business data and identities move beyond your organization’s perimeters.
  3. Speed over process: When your procurement or security reviews take too long for cloud apps approval, employees solve these problems themselves. This results in duplicate & overlapping SaaS and AI tools, loss of confidential business data, and weak data access controls across your organization.

These three trends introduce security risks across four dimensions:

  1. Unpatched SaaS and AI tools, weak MFA, publicly shared app access links, and unmanaged API keys can put your organization at data security risks.
  2. With the use of unauthorised cloud apps, your organization’s data may land in different regions or systems that violate your internal and external policy or regulation.
  3. Fragmented multi-cloud tools across different departments complicate IT support, tool integration, and backup of data. This, in turn, disrupts business workflows.
  4. Organizations pay for overlapping SaaS & AI licenses and orphaned cloud app subscriptions without full visibility into their SaaS & AI environment.

How to Manage Shadow IT in Your Organization

Use this framework to operationalize your Shadow IT risk management within your organization:

1. Discover the Hidden SaaS & AI Apps

You can’t manage what you can’t see. Begin by finding out which cloud and AI apps your employees use without IT approval. Organizations can find their hidden subscriptions in the following ways:

  • Using our feature-rich SaaS & AI app management tool, CloudFuze Manage, to detect unknown SaaS & AI apps in their tech stack.
  • Finance teams can check the SaaS & AI app expense reports for subscriptions IT teams didn’t approve using our tool and prepare a list of unapproved and approved SaaS apps.
  • Compliance teams can scan devices for unauthorized software installations periodically.

2. Set Clear IT Rules

Employees often use Shadow IT apps because they don’t know which apps are allowed and which are not. To avoid such confusion:

  • The organization can share a list of approved standard cloud and AI apps with your team.
  • IT teams can make it easy to request new tools (no long Google forms or approval delays).
  • Team leads can explain to employees why these IT rules matter for maintaining the organization’s security and compliance.

3. Train Your Team Members

Employees aren’t trying to break rules. But they want to get their work done with the relevant tools. So,

  • Show your employees the risks associated with shadow IT, like business data leaks and SaaS & AI compliance issues.
  • Make sure to share safe alternative cloud and AI apps they can use instead of duplicate tools.
  • Always encourage your employees to talk to IT before signing up for new SaaS & AI apps and get their approvals.

4. Use Zero Trust Security Architecture

Organizations can ensure zero-trust security by implementing the following:

  • IT teams can enforce multi-factor authentication (MFA) for all standard cloud and AI apps that your organization uses.
  • Admins can give users only the access to SaaS & AI tools they need (least privilege).
  • Compliance teams can monitor employees’ SaaS & AI app usage activity continuously to catch unusual behaviour.

5. Automate the SaaS & AI management Process

Manual tracking of SaaS & AI apps and their user access in a spreadsheet is time-consuming. Therefore,

  • Utilize our SaaS & AI management platform, CloudFuze Manage, to detect Shadow IT automatically.
  • Get alerts when new SaaS & AI apps appear in your organization’s tech environment.
  • Generate audit-ready reports instantly from our platform without extra work.

6. Offer Better Alternatives to Shadow IT Apps

Suppose your employees turn to Shadow IT tools because your approved tools don’t meet their needs. Fix that by:

  • Providing modern, user-friendly alternative cloud/AI apps that do the same job.
  • Creating an internal app store for your employees with pre-approved tools.
  • Gathering feedback from your team members, as they know what works best.

With our all-in-one SaaS and AI management platform, CloudFuze Manage, SMBs and large businesses can identify and fix their shadow IT in a single, intuitive dashboard.

CloudFuze Manage: An Industry-Leading SaaS & AI Management Platform to Find and Eliminate Shadow IT

Our advanced SaaS & AI management solution, CloudFuze Manage, gives you a single platform to find and eliminate Shadow IT while improving your business ROI.

Here’s how you benefit from our tool:

Discover Shadow IT

You can spot unsanctioned SaaS & AI apps across your organization and see who’s using what cloud apps with what risk.

Automate Shadow IT Risk Management

Our tool scores your organization’s SaaS and AI apps based on data sensitivity, permissions, and compliance posture. Compliance teams can fix the highest-risk issues first.

Centralize SaaS & AI Control

IT teams can enforce SSO/MFA, standardize user access by job role, and revoke app access instantly during offboarding to prevent data leaks.

Optimize License Costs

An organization can find duplicate SaaS & AI tools, unused license seats, and overlapping features. They can reclaim their idle licenses and streamline their tech stack without hurting business productivity.

Stay Audit-Ready

Teams can generate compliance-ready reports for audit reviews instantly from our platform.

Monitor Your Shadow IT Activities in Real Time with CloudFuze Manage

Shadow IT is a hidden risk that could harm your brand’s reputation. When you discover unsanctioned SaaS & AI apps, enforce Zero Trust, and automate SaaS & AI governance, you turn that shadow IT risk into a strategic advantage.

With our SaaS & AI app management platform, CloudFuze Manage, you can transform how you manage your shadow IT in your organization.

You’ll get full visibility, complete control, and cost-optimization recommendations for your cloud apps in one platform.

Start managing Shadow IT with CloudFuze Manage today!

Contact us for a free demo!

Frequently Asked Questions

1. How can companies detect shadow IT within their organization?

You can easily detect Shadow IT with our platform, CloudFuze Manage, which discovers unsanctioned SaaS and AI apps across your tech stack, giving you complete visibility.

2. Can I get a demo of shadow IT analysis software?

Absolutely! Book a personalized product demo to see how our tool, CloudFuze Manage, uncovers Shadow IT, automates Shadow IT risk management, and optimizes SaaS and AI costs for your business.

3. What are the pricing plans available with you?

At CloudFuze, we offer flexible, per-user pricing plans to serve businesses of all sizes with unified SaaS & AI management on a single platform.

Take Control of Your SaaS Stack Today

Use CloudFuze Manage to securely manage all your SaaS apps. Manage users and licenses, optimize spending, cut unnecessary costs, identify and eliminate shadow IT, ensure compliance, and do a whole lot more!