Customer Support Options Available with CloudFuze Migrations
One of the key highlights of CloudFuze migrations is world-class support. Right from the pre-migration analysis stage till the post-migration stage, we at CloudFuze provide businesses with end-to-end support that’s unmatched in the industry.
In this article, you can learn about the customer support options that are available with CloudFuze migrations.
Key Takeaways:
✓ CloudFuze offers various customer support options, including video conferences, on-call support, email-based support, on-site support, etc.
✓ With CloudFuze as your migration partner, you get support in all migration stages, including test migration, scope of work planning, user mapping validation, migration validation, and post-migration integration.
Types of Customer Support Options Available with CloudFuze Migrations
We provide our migration customers with various support options, including:
| Customer Support Options | Description |
|---|---|
| Video Conferences | Our migration manager and team connects with customers, including key people like IT managers that are involved in the migration project. |
| On-Call Support | Our migration team provides call-based support for resolution of any issue throughout the migration. |
| Email-based Support | Email is another medium of customer support that our migration team uses for hassle-free support and communication. |
| On-Site Support | We also offer the option of on-site availability of our migration managers for large-scale migrations. |
| Accommodation of custom requests | Depending on your specific migration needs and our product development bandwidth, we may be able to accommodate your custom requests, such as tool feature customization. |
Customer Support in Cloud Migration Stages
We provide our customers with end-to-end support in every cloud migration stage. Here are the migration stages where we provide extensive support:
1. Test Migration
As you may know, performing a test migration prior to the actual migration is very important to get an idea on how the migration will progress. But setting up a test migration can be a challenge for IT teams inexperienced in cloud migrations.
Our team provides support in setting up the test migration job, including creating a pilot batch of a couple of users having a real-world-like sharing structure and collaboration. This way, you can emulate the actual migration with the test migration and test our migration tool across all parameters.
2. Scope of Work Planning
Creating a scope of work is critical in deciding what gets migrated. Your team must take several critical decisions, such as:
Our team can help you create a proper scope of work by assisting in pre-migration analysis. With an extensive pre-migration analysis, you can understand the overall structure and user patterns of your current cloud and plan the migration scope accordingly.
3. User Mapping and CSV Validation
Another mission-critical stage of cloud migration where having proper support is a must is user mapping. Our migration team can help you map users manually via the CSV-based method. Our team will guide you in using proper syntax to create highly accurate mapping paths.
You will also get support from our team in validating the CSV mapping file. Our tool generates a CSV mapping validation report to help you understand if your CSV file is free of errors.
4. Migration Validation
Proper validation is critical to ensuring that the migration is accurate and complete. But the validation process itself can be challenging, especially in large-scale cloud migrations. That’s where our support comes in; our team can help you validate the migration of all user batches by checking the migration reports.
5. Post-Migration Integration and Cutover
Post-migration integration is the last migration stage where our team provides extensive support. Our team will assist you in manually re-integrating the third-party apps previously used in your source cloud platforms. You also get support during cutovers, such as domain cutovers post-migration.
Perform Support-Backed Cloud Migrations with CloudFuze
Leverage our industry-leading cloud migration solutions backed by world-class support and enterprise-grade security. We have 12+ years of experience in helping businesses perform highly secure and successful migrations.
Contact us today to learn more about our solutions, support options, security, and success stories.
What Do Customers Say About Us? /h2>
At CloudFuze, we have helped many companies migrate successfully with extensive support. Here’s one such Gartner review from September 2025 that highlights our customer support.
As per the review, the customer praised our customer service and experienced a smooth and efficient file migration process.
Frequently Asked Questions
1. How to contact CloudFuze support?
You can contact CloudFuze support via support@cloudfuze.com or call at +1 252-558-9019. You can also directly chat or contact us and share your queries.
2. What is CloudFuze’s SLA and response time for incidents?
At CloudFuze, we create SLAs to cover every stage of the migration with end-to-end support through our managed migration service. The availability of a dedicated migration team also ensures quick response time for incidents (if there are any).
3. What is the escalation process for CloudFuze migration issues?
Our migration managers are the primary point of contact for escalations. They work closely with the migration and product teams to closely monitor migrations and incidents. With proper roadmap and planning, we help you avoid issues altogether.
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