How to Train End Users After Moving  From Slack to Microsoft Teams

 Recently, businesses worldwide have been migrating from Slack to Teams in huge numbers. Any change in the way employees work necessitates training. So, communicate the migration plan early to the end-users to keep them informed.

A user readiness plan consists of initiatives to increase user awareness and training to increase user adoption. The better users understand how to use Teams effectively, the more value they will derive from it.

If you’re an IT administrator, you’re probably responsible for helping to improve the Microsoft Teams end-user experience after migrating to Teams. A training plan is essential for the Slack to Microsoft Teams migration strategy. You must train your users how to use Teams and how to incorporate it into their work through various use cases.

It is also critical to provide your employees with various solutions that will enhance their collaboration and overall performance. IT Admins are recommended to follow these Slack to Teams migration best practices to train users in your organization to get the most out of Microsoft Teams.

Slack to teams Endusers

1. Understand Your End-Users

Microsoft Teams is the most preferred collaboration platform among the organizations today that comes with everything integrated on the same platform. However, each user in your organization will have different skills, requirements, working methods, and responsibilities.

People are likely to be intimidated by the prospect of switching to a new collaboration tool. Everything new is frightening, and this is just basic psychology. It’s stressful to learn a new system and fully understand it.

To make the most out of the Microsoft Teams, it’s critical to ensure that all your end-users undergo training that addresses their specific needs and provides the appropriate level of support.

2. Define the Need for Migration

Ensure that everyone in your organization understands why the switch to Microsoft Teams is being implemented and what will result from it. Suppose your team does not fully comprehend the project’s objectives and goals. In that case, they may wonder why the organization is switching from Slack to Teams and what its commitment is, which increases resistance to change and reduces the likelihood of success.

Demonstrate how it aligns with your organization’s long-term vision and how this will make everyone’s work-life easier with all the applications available on one platform. Ensure that communication with your employees is seamless at all stages of the migration process.

3. Ensure the Best Training Plan For End-Users

To assist users with the transition, training sessions focusing on specific workflow features should be established. For your training plan, you can always use a variety of free end-user Microsoft training resources available in various languages. Admin training resources from Microsoft teach you everything you need to know about Microsoft Teams capabilities and prepare you to teach others.

You can also go for the third-party resources like LinkedIn Learning, Udemy, etc. based on your choice to train yourself and your employees on how to use a variety of other Microsoft apps that can be integrated into Teams, such as Excel, Word, Outlook, One Note, OneDrive, SharePoint, and others. It’s ideal to learn the fundamentals of Microsoft Teams before delving deeper into specific topics.

4. Monitor the End-User Experience

Microsoft Teams offers powerful analytics and a variety of reports to track the user’s usage and adoption of Teams. You can see, for example, how frequently users chat through channels or which devices they use to access Teams.

These reports provide you with a comprehensive view of how Teams are used in your organization. By analyzing usage patterns, your organization can make informed decisions and improve communication efforts to achieve business objectives.

Administrators can obtain a detailed view of the following reports by using the Microsoft Teams analytics and reporting feature:

  • Teams usage report

The Teams usage report provides an overview of Team usage activity. It includes the number of active users and channels, allowing you to see how many users in your organization use Teams to collaborate. In addition, the report includes the number of guest users and messages in each team.

  • Teams user activity report

The Teams user activity report provides information about the various activities carried out by users in your organization. For example, how many users participate in 1:1 and group calls, private chat messages, channel messages, and how many meetings a user has organized or attended.

  • Teams device usage report

The Teams device usage report provides details on how users connect to Teams. You can use this report to determine which devices are used to connect to Teams across your organization.

5. Get Employee Feedback on Microsoft Teams Usage

It is essential to receive feedback at various points on the new collaboration experience. By collecting continuous feedback on Teams usage by your end-users, you can identify the difficult aspects for employees, address those problems, and improve your training for better acceptance of the new collaboration platform.

Create a “Get to Know Teams” team where you can collect feedback from users about their Teams usage experiences, and users can explore, question, and learn about Teams functionality. In addition, for the best experience and feedback, instruct your team to install both mobile and desktop applications.

Conclusion

Your employees are at the forefront of this change. You should ensure that you train them to adapt to the new platform to make communication more effective and provide them with support throughout the process.

It’s inevitable that some difficulties will arise during your Slack to Teams migration, such as some of the features (emojis, timestamps, @mentions, conversations, replies) and direct messages not getting migrated. But CloudFuze migration expert team can help you to make your Slack to Teams migration process smooth and seamless with all the data and features migrated.