How to Train End Users After Moving From Slack to Microsoft Teams
Recently, businesses worldwide have been moving from Slack to Teams in huge numbers. Any change in the way employees work necessitates training. So, communicate the migration plan early to the end-users to keep them informed.
A user readiness plan consists of initiatives to increase user awareness and training to increase user adoption. The better users understand how to use Teams effectively, the more value they will derive from it.
If you’re an IT administrator, you’re probably responsible for helping to improve the Microsoft Teams end-user experience after migrating to Teams. A training plan is essential for the Slack migration to Teams. You must train your users how to use Teams and how to incorporate it into their work through various use cases.
It is also critical to provide your employees with various solutions that will enhance their collaboration and overall performance. IT Admins are recommended to follow these Slack to Teams migration best practices to train users in your organization to get the most out of Microsoft Teams.
1. Understand Your End-Users
Microsoft Teams is the most preferred collaboration platform among the organizations today that comes with everything integrated on the same platform. However, each user in your organization will have different skills, requirements, working methods, and responsibilities.
People are likely to be intimidated by the prospect of switching to a new collaboration tool. Everything new is frightening, and this is just basic psychology. It’s stressful to learn a new system and fully understand it.
To benefit from the Slack to MS Teams migration, it’s critical to ensure that all your end-users undergo Microsoft Teams training that addresses their specific needs and provides the appropriate level of support.
2. Define the Need for Migration
You should make sure that everyone in your organization understands the purpose of switching to Microsoft Teams and how it will affect your business. Suppose your team does not fully comprehend the project’s objectives and goals. In that case, they may wonder why the organization is switching from Slack to Teams and what its commitment is, which increases resistance to change and reduces the likelihood of success.
Demonstrate how it aligns with your organization’s long-term vision and how this will make everyone’s work-life easier with all the applications available on one platform. Ensure that communication with your employees is seamless at all stages of the migration process.
3. Ensure the Best Training Plan For End-Users
To assist users with the transition, training sessions focusing on specific workflow features should be established. For your training plan, you can always use a variety of free end-user Microsoft training resources available in various languages. Admin training resources from Microsoft teach you everything you need to know about Microsoft Teams capabilities and prepare you to teach others.
You can also go for third-party resources like LinkedIn Learning, Udemy, etc., based on your choice to train yourself and your employees on Microsoft apps. Make them learn how to integrate various other Microsoft apps into Teams, such as Excel, Word, Outlook, One Note, OneDrive, SharePoint, etc. It’s ideal to learn the fundamentals of Microsoft Teams before delving deeper into specific topics.
4. Monitor the End-User Experience
Microsoft Teams offers powerful analytics and a variety of reports to track the user’s usage and adoption of Teams. You can see, for example, how frequently users chat through channels or which devices they use to access Teams.
These reports provide you with a comprehensive view of how Teams are used in your organization. By analyzing usage patterns, your organization can make informed decisions and improve communication efforts to achieve business objectives.
Administrators can obtain a detailed view of the following reports by using the Microsoft Teams analytics and reporting feature:
Teams usage report
The Teams usage report provides an overview of Team usage activity. It includes the number of active users and channels, allowing you to see how many users in your organization use Teams to collaborate. In addition, the report includes the number of guest users and messages in each team.
Teams user activity report
The Teams user activity report provides information about the various activities carried out by users in your organization. For example, how many users participate in 1:1 and group calls, private chat messages, channel messages, and how many meetings a user has organized or attended.
Teams device usage report
The Teams device usage report provides details on how users connect to Teams. Through this report, you can find out which devices your organization uses to connect to Teams.
5. Get Employee Feedback on Microsoft Teams Usage
It is essential to receive feedback at various points on the new collaboration experience. So, you can identify your employees’ challenges, resolve them, and improve training so they will accept the new platform better.
Make a “Get to Know Teams” to collect feedback from users so they can explore, question, and learn about Teams. In addition, for the best experience and feedback, instruct your team to install both mobile and desktop applications.
Your employees are at the forefront of this change. Ensure they are well-trained in using the new platform and offer them assistance during the transition.
As part of the migration to Teams, some features (emojis, timestamps, @mentions, conversations, replies) may not get migrated. But CloudFuze migration expert team can help you to make your Slack to Teams migration process smooth and seamless with all the data and features migrated.