How to Revert an Outlook Shared Mailbox Back to Private Email

Shared mailbox in Outlook allows multiple members of a team or a function to access common email content. Emails like,,, etc. are some of the widely used examples of shared email. For any reason, if an IT admin or an Office 365 admin is tasked to revert such emails back to a private email ID, they can do that easily by following the steps below. Learn how to revert an Outlook shared mailbox to a private email held by an individual user.

Step 1: Go to the Exchange Admin Center

Go to enter your Office 365 login credentials to access the Exchange Admin Center.

Step 2: Click on the Recipients tab

From the navigation menu bar on the left, locate the Recipients tab and click on it.

Step 3: Click on the Shared Tab

Find the Shared tab in the menu on the top and find the Shared tab. Click on it to adjust shared mailbox settings.

Step 4: Convert to Regular Mailbox

Click on the “Convert to Regular Mailbox” link on the right. This will convert the shared mailbox back to an individual account.

Step 5: Confirm the Conversion

Click on the Yes button to confirm. Keep in mind that post-conversion the email requires a license assigned to it and it will be considered as one Office 365 license.

Step 6: Check the Users List

Go back to the list of users and check for newly created individual user/email account. The user is unlicensed by default. As an IT admin, you need to assign a license to it.

Step 7: Search for the User

As shown in the image, the user is unlicensed.

Step 8: Create a Password

Create a new password for the user/mailbox account.

Step 9: Reset Password

As a user, you can reset the default password to create your own.

We hope you found this article helpful.

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